Florence Outlet Shopping Tour

• Italy visa fee and visa service fee
• International departure tax (You can pay to the relevant banks or the finance office at the airport)
• Hotel extras (telephone, minibar, etc.)
• Extra tours
• Accommodation taxes
• Lunch and dinner
• TRAVEL ASSURANCE PACKAGE (Ensures payment of the tour price to guests who encounter a visa refusal or are unable to participate in the tour due to health problems. (The insured deductible for compensation claims due to travel cancellation is 25% for visa refusal and 15% for health reasons. Guarantee details are located in the insurance policy. Additionally, it includes many additional guarantees from luggage loss and damage to personal accident coverage.) In the cancellation guarantee, the tour price is limited to 3000 euros per person.
• The travel assurance package fee varies proportionally to your tour price.

GENERAL WARNINGS & NOTES

• No cancellations or changes can be made by the guest for SUPER PROMOTION, PRONTO ECO tours.
• Extra tours are realized with a minimum participation of 20 people. In case of participation below 20 people, changes in tour prices may occur. Price differences that may arise if there are not enough participants will be informed by our guide before the tour after the numbers are obtained.
• Our guide may change the days of the city tour or extra tours depending on the number of participants, the status of museums and archaeological sites being closed, provided that they adhere to the contents of our tours. This also applies to changes that may occur in flight times.
• Panoramic city tours do not include entrance fees to museums and archaeological sites. It is a tour aimed at providing general information about the city.
• In triple rooms (3-person room: double bed + extra bed), the 3rd bed is an extra bed or sofa bed and is smaller than standard beds.
• Triple rooms are provided based on availability. 3-person room reservations are made according to availability. Triple rooms may appear smaller than other rooms due to the extra bed.
• Child discount is valid if accommodation is in the same room with 2 adults.
• Hotel check-in times are determined by international rules and are between 14:00 – 15:00. Check-out times are 10:00.
• Group reservations are made from hotels for our programs. The content of group breakfasts may differ from the content of individual breakfasts. The content of breakfasts taken in hotels in the visited country is not a Turkish breakfast. Group breakfasts are generally served as continental breakfast in a separate hall. Continental breakfast basically consists of tea or coffee, marmalade and croissants, and varies according to the country.
• Guests included in the tour without flights will not be able to use airport-hotel-airport transfers and may not be able to participate in the city tour if they do not use the same flight as the group. If they use a different flight, their transportation to the group's hotel is their own responsibility. This situation must be reported to Prontotour in advance.
• The general luggage weight for flights departing from Turkey is 20 Kg. This weight may vary according to the airline company and the destination country. If there is a domestic flight in the destination country, the luggage weight may drop to 15 Kg on this domestic flight. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Pronto Tour.
• During the purchase of the tour, the name, date of birth, and passport number as they appear in the passport must be reported correctly. Flight tickets are issued according to this information. Cancellation and change penalty fees for tickets resulting from incorrect information will be collected from the guest.
• Pronto Tour is an intermediary institution between the consulate and our guests for visa applications and does not provide any guarantee of obtaining a visa. It is not the responsibility of Prontotour for the consulate not granting a visa or giving a refusal.
• Visa statuses specified in our programs are based on Republic of Turkey passports. Our guests holding passports of other countries can check their visa statuses from the consulates of the countries they belong to.
• Passports must have a minimum validity period of 6 months based on the end date of the travel. Guests traveling with a passport with less than 6 months validity may encounter a situation of not being admitted to the country by the passport police of the country they travel to. In such cases, the responsibility belongs to the passport holder.
• To be able to use your mobile phones abroad, it is recommended to check with your GSM operator whether your phone is open for international use before leaving Turkey.
• During special and busy times such as fairs, congresses, and concerts, hotels far from the center may be used.
• Some of our programs are offered for sale based on several alternative hotels. Our programs with more than one hotel option may have the same guide and transfer vehicle.
• In our tours with the promotion label, the location of our hotels and the content provided may differ from our standard packages. No cancellations or changes can be made by the guest in our promotion tours. Please read the sales contract of the tour you purchased carefully.
• Guests who wish to upgrade their flight tickets with miles can perform upgrade procedures depending on the availability of the airline (please check the airline where your membership is) after the tickets are issued. Please check whether the group ticket of the program you purchased is of an upgradable class. Not every flight in our programs provides a mile guarantee.
• Flight times specified in the programs are times reported by the airlines. In our tours organized with special flights, flight times may change up to 48 hours before. Pronto Tour is in an intermediary position between the airline and our passengers. Pronto Tour cannot be held responsible in any way for delays, cancellations, airport and airline changes, overcapacity sales, service disruptions, etc., resulting from the airline.
• Road distances given in the programs are map-based. Travel times may extend in cases of traffic, weather conditions, geographical location of the visited country, road works, etc.
• In some airlines, food-drink and online check-in services may be subject to a fee.
• The transactions of our guests requesting visa services will be carried out by our partner company specified below.
  PHOENIX SEYAHAT VE TURIZM DAN.HİZ.TİC.LTD.ŞTİ
  Address: Ergenekon Mahallesi. Cumhuriyet Caddesi. No: 151 Floor: 4 Apartment: 5 Harbiye-Şişli - Istanbul Phone: 0212 241 43 22 / 0212 241 43 23