Christmas Markets Vienna Tale

• International Departure Fee
• Schengen Visa
• All domestic connections within Turkey and Ercan
• Travel Insurance (up to 65 years old)
• Travel insurance (between 66-75 years old)
• Tour Guarantee and Travel Health Insurance including visa refusal
• All hotel extras and personal expenses
• Mandatory city taxes, hotel accommodation taxes, and check-point taxes (50€). To be collected by the guide on the first day.
• All trips and tours not mentioned in the program
• All museum and archaeological site entrance fees
• All personal expenses and extras of our guests

GENERAL WARNINGS & NOTES
 

• Extra tours are held with a minimum participation of 20 people. In case of participation under 20 people, there may be changes in tour prices. If there are not enough participants, any price differences that may occur will be informed by our guide before the tour after the numbers are obtained.
• Our guide may change the days of the city tour and/or extra tours depending on the number of participants and the status of museums and archaeological sites being closed, while remaining loyal to the content of our tours. This also applies to changes that may occur in flight times.
• Panoramic city tours do not include museum and archaeological site entrances and are intended to provide general information about the city.
• In triple rooms (3-person room: dbl bed + extra bed), the 3rd bed is an extra bed or sofa bed and is smaller than standard beds.
• Triple rooms (3-person) are provided subject to availability. If available, a 3-person room reservation is made. Triple rooms are smaller due to the extra bed.
• Child discount is valid if staying in the same room with 2 adults.
• In hotels, check-in time is usually 14:00 (15:00 in some countries), and check-out time is 10:00 (09:00 in some countries).
• Group reservations are made from hotels for our programs. The content of group breakfasts may differ from the content of individual breakfasts. The content of breakfasts to be taken at hotels in the countries visited is not a Turkish breakfast. Group breakfasts are generally served in a separate hall as a continental breakfast. Continental breakfast basically consists of tea or coffee, marmalade, and croissants, and varies according to the country.
• Our guests who are included in the tour without flights may not be able to use the airport-hotel-airport transfers if they do not use the same flights as the group, and they may also not be able to participate in the city tour. If they use different flights, reaching the group's hotel is their own responsibility. This situation must be notified to Prontotour in advance.
• In most flights departing from Turkey, the baggage allowance is 20 kg. This weight may vary depending on the airline and the country to be visited. If there are domestic flights in the country to be visited, the baggage allowance on these domestic flights may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not under the responsibility of Prontotour.
• During registration, the name, date of birth, and passport number on the passport must be entered into the system. Flight tickets are issued according to this information. The penalty for flight ticket cancellation or changes resulting from incorrect information will be reflected to the guests.
• Prontotour is an intermediary institution between our guests and the consulate and does not guarantee any visa acquisition. The consulate's refusal to grant a visa or rejection is not under the responsibility of Prontotour.
• Visa situations in our programs are based on Republic of Turkey passports. Our guests holding passports of other countries can check their visa status from the consulates of the countries they are affiliated with.
• Passports must have a minimum validity of 6 months based on the end date of the trip. Our guests traveling with less than 6 months may face the situation of not being admitted to the country by the country's passport police. In such cases, the responsibility belongs to the passport holder.
• To use your mobile phones abroad, it is recommended to check with your GSM operator whether your phone is open for international use before leaving Turkey.
• Hotels far from the center may be used during special and busy times such as fairs, congresses, and concerts.
• Some of our programs are offered based on several alternative hotels. The guide and transfer vehicle for our programs with more than one hotel option may be the same.
• In our tours with the promotion label, the location of our hotels and the content of the service provided may differ from our standard packages. Cancellations and changes cannot be made by the guest in our promotional tours. Please read the sales contract of the tour you purchased carefully.
• Our guests who want to upgrade their flight tickets with their miles can perform upgrade procedures after the tickets are issued, depending on the availability of the airline (check the airline where your membership is located). Check whether the group tickets of the program are in an upgradeable class. No mile guarantee is given for every flight in our programs.
• Flight times specified in the programs are the times reported by the airlines. In our tours organized with special flights, flight times may change up to 48 hours in advance. Prontotour is in an intermediary position between the airline and the guest. Prontotour cannot be held responsible in any way for delays, cancellations, airport and airline changes, overbooking, service disruptions, etc., caused by the airline.
• Road distances given in the programs are map-based. Travel times may increase due to traffic, weather conditions, the geographical location of the country visited, road works, and conditions.
• In some airlines, food and beverage and online check-in services may be subject to an extra fee.