Macedonia Kosovo Dream Tour

•  International departure fee (It is recommended to make the payment to the relevant banks before the travel date and keep the receipt with you during the travel.)
•  All personal expenses
•  Extra tours organized by the guide
•  All sightseeing and tours not specified in the program 
•  Lunches and dinners
•  Museum, historical site, etc. entrance fees
•  Driver Tip
•  Travel Protection Package

Passport validity extensions made with a stamp for expired Green passports are not accepted when leaving the country.

GENERAL WARNINGS & NOTES
 

Our Tour Program is organized with a minimum participation condition of 40 people. If sufficient participation cannot be achieved for the trip, the final cancellation notification date is 21 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Prontotour.

Our hotels may change as ''and similar'' due to operational reasons, while remaining loyal to the promised star and category standards.
In cases where only category information is given without specifying the hotel name in the tour program and/or there are options for the same destination, the hotel(s) will be notified by Prontotour 48 hours before the trip departure.

During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances further than the specified kms. In such a case, information will be provided by Prontotour 15 days before the departure date of the tour.

Triple rooms can be provided depending on hotel availability, and the bed allocated to the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds consist of fold-away and coach bed types, tour participants making 3rd person and/or child reservations are deemed to have accepted the crowding and bed type that may occur in the rooms. Child discounts are valid for a single child staying in the room with 2 adults and fitting the age group.

Breakfasts included in the tour package are served in accordance with the breakfast culture of the country visited and generally as a limited menu consisting of butter, jam, bread, tea or coffee, and may be served in a separate hall allocated to the group for groups.

Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for the general introduction of cities, conducted panoramically with the guide's explanation from inside the vehicle, and do not include museum or historical site entrances. If panoramic tours, including other tours specified in the program, cannot take place on the day and time corresponding to the tour due to roads not being allowed to be visited or entered by local authorities, or closed roads due to any event, or when it becomes impossible to perform the tour due to weather conditions, Prontotour is not responsible for the failure to perform the said tours. Some tours can be done by public transport or on foot within possibilities in areas where roads are closed or vehicle entry is not allowed.

Extra tours are organized by our local service provider Prontotour with a minimum participation condition of 20 people. If sufficient numbers cannot be achieved, the excursions cannot be operated or extra excursion prices, content, and vehicles to be used may vary depending on the number of participants. In addition, the days and hours of the tours can be changed by the guide depending on the open/closed status of museums and historical sites in the places to be visited and weather conditions.

Extra tours depend on the participant's request and are not mandatory. Passengers who do not wish to join the extra tours organized during the tour are considered to have agreed to wait at a suitable rest area on the way. These passengers are dropped off at the roadside rest area before the extra tour starts and picked up from the point where they were dropped off after the tour is completed.

Prontotour is an intermediary institution between the airline and the passenger, and is subject to the Hague Protocol dated 28.09.1955. There may be a risk of delay in scheduled and special flights, or hours may change before the existing trip and flight. Prontotour is obliged to report these changes as soon as possible. The passenger has purchased the trip by accepting the risk of schedule changes.

Ge

General conditions are an inseparable part of the 'Tour Brochure' and 'Tour Registration Agreement' and cannot be considered independently.

• Our Tour Program is organized with a certain participation condition. If sufficient participation cannot be achieved for the trip, the final cancellation notification date is 21 days before the tour departure. Tours cancelled due to insufficient participation will be notified to you through the operation.
• In cases where only category information is given without specifying the hotel name in the tour program and/or there are options for the same destination, the hotel(s) will be notified by our agency 48 hours before the trip departure.
• Tours can be combined with other agency tours. In such cases, Prontotour guests are under Prontotour's responsibility.
• This price list and program are valid until a new price list is issued.
• Prices in all our package programs are limited to quotas up to a minimum of 10 people, and there may be a price increase for your groups with a higher number of people. Please ask for price information.
• In cases where the passport issuance date for normal passports is more than 10 years ago, and for other passport types more than 5 years ago, the person participating in the trip cannot travel abroad and visa acquisition procedures cannot be performed on the passport, even if they have a valid visa. Please check your passport information and details.
• The passport police require a minimum validity of 6 months as of the travel date for all passport types (Ordinary, Special Stamped, Service Stamped, Diplomatic) from Turkish Citizens or Foreign nationals when exiting Turkish customs, even if they have a passport with a valid visa. For this reason, passports with less than 6 months validity are not approved by our agency. Prontotour has no compensation liability towards the passenger due to the inability of passport holders with less than 6 months validity to join the tour.
• Prontotour acts as an intermediary with consumers participating in the trip, ships, hotels, carrier companies, and any third parties and legal entities providing other services related to the trip. Therefore, the parties know that consumers who register for the trip by applying to it, contrary to the agreements made between the Agency and the institutions undertaking the transportation; are not present in the shown vehicle programs, hours, places; for all kinds of delays of land, air and sea vehicles; strikes, terror, war and the possibility of war or similar force majeure events; any disruptions arising from the fault of the transport vehicle operator or personal faults of third parties or unforeseen technical issues; material and moral damaged accidents, accommodation deficiencies or faulty services of facilities, the Agency has no existing responsibility due to not having the status of an operator, and is not directly responsible like the principal failure.
• For all customs international departures, it is required to be present at the relevant port 3 hours before the tour departure time on the day of departure. Especially guests who will come to ports or airports with domestic flights from other cities need to adjust their flight times according to the time they need to be at the port. Responsibility for being late and/or unable to join the tour due to this reason belongs to the passenger, and Prontotour has no compensation liability towards the passenger. If the relevant airline has an online check-in site, it is recommended to perform check-in procedures personally 24 hours before the tour departure.
• Prontotour acts as an intermediary between the airline and our passengers and is subject to the Hague Protocol dated 28.09.1955. Flight times may change before the flight. All flight times must be confirmed by the passenger 48 hours before the tour departure time. Our passengers have purchased the tour knowing and accepting that flight details may change.
• Breakfasts taken at the hotel among the services included in the tour program are presented in accordance with the breakfast culture of the country visited and generally with a limited menu consisting of butter, jam, bread, tea or coffee called Continental breakfast, and can be served in a separate hall allocated to the group for groups.
• Since there is a limited number of TWIN (2 separate beds) rooms in hotels, please check your TWIN room request before reservation.
• In cases where children under 18 years of age, who are not considered adults, do not participate in the tour together with one or both of their parents, it is mandatory to have the consent letters required for participation in the tour with them during the trip.
• Panoramic city tour is a 2-3 hour tour organized for the promotion of cities and can be organized on different days provided that its content does not change. It does not include museum and historical site entrances. Extra tours are carried out with the number of people determined by the tour leader, and their days can be changed by the tour leader according to the flow of the program. Tours may not take place depending on weather conditions. Excursions or tours that are not allowed to be visited or gone to by local authorities for any reason are not performed. Prontotour cannot be held responsible for the failure to perform these excursions or tours.
• Participants must keep health problems, pregnancy status, medications they use continuously, and reports related to these medications with them regarding their participation in the tour.
• In extra tours to be made on the way, our guests who will not participate in the tour will be directed by the tour leader to rest areas on the way where they can benefit from public transport vehicles before entering the city.

• Tour - Field - Tour Leader - Hotel notifications will be made by your sales consultant via email and verbally 48 hours before the tour departure.

  A passport is an official document and the passport police have the authority to deny you entry into the country for reasons such as any damage, dirt, especially tears in the stitching or pages. In such a case, responsibility lies with the passenger.

  For visa application, a passport valid for at least 6 months from the end date of the tour and documents requested by the consulate are required. There is no visa application for TR citizens for this program. The passport police have the authority to deny the passenger entry into the country. In such a case, responsibility lies with the passenger.