Florence Tour

• Italy visa fee and visa service fee
• International departure tax (You can pay it to the relevant banks or the tax office at the airport)
• Hotel extras (telephone, minibar, etc.)
• Extra tours
• Accommodation taxes
• Lunches and dinners
• TRAVEL ASSURANCE PACKAGE (Provides payment up to the tour price for guests who face visa rejection or are unable to join the tour due to health issues. (The insured participation share (deductible) to be applied in compensation applications due to travel cancellation is 25% for visa rejection and 15% for health reasons. Coverage details are included in the insurance policy. It also includes many additional coverages from baggage loss and damage to personal accident coverage.) In cancellation coverage, the tour price is limited to 3000 euros per person.
• The travel assurance package fee varies in proportion to your tour price.

GENERAL WARNINGS & NOTES

• Cancellations and changes cannot be made by the guest for SUPER PROMOTION and PRONTO ECO tours.
• Extra tours are held with a minimum participation of 20 people. In case of participation under 20 people, there may be changes in tour prices. If there are not enough participants, price differences that may occur will be notified by our guide before the tour after the numbers are obtained.
• Our guide may change the days of the city tour or extra tours depending on the number of participants and the closure status of museums and archaeological sites, provided that they remain loyal to the content of our tours. This also applies to changes that may occur in flight times.
• Panoramic city tours do not include entrance fees to museums and archaeological sites. It is a tour intended to provide general information about the city.
• In triple rooms (3-person room: dbl bed + extra bed), the 3rd bed is an extra bed or sofa bed and is smaller than standard beds.
• Triple rooms are provided subject to availability. 3-person room reservations are made according to availability. Triple rooms may appear smaller than other rooms due to the extra bed.
• Child discount is valid if staying in the same room with 2 adults.
• Check-in times to hotels are determined by international rules and are between 14:00 – 15:00. Check-out times are 10:00.
• Group reservations are made at hotels for our programs. The content of group breakfasts may differ from the content of individual breakfasts. The content of breakfasts to be taken at hotels in the country visited is not a Turkish breakfast. Group breakfasts are generally served in a separate hall as a continental breakfast. Continental breakfast basically consists of tea or coffee, marmalade, and croissants, and varies according to the country.
• Guests included in the tour without flights may not be able to use the airport-hotel-airport transfers if they do not use the same flight as the group, and they may also not be able to join the city tour. If they use a different flight, reaching the group's hotel is their own responsibility. This situation must be notified to Prontotour in advance.
• In most flights departing from Turkey, the baggage allowance is 20 kg. This weight may vary depending on the airline and the country to be visited. If there is a domestic flight in the country to be visited, the baggage allowance on this domestic flight may drop to 15 kg. Excess baggage weight/price rules are determined by the airlines and are not under the responsibility of Pronto Tour.
• During the purchase of the tour, the name, date of birth, and passport number as they appear in the passport must be reported correctly. Flight tickets are issued according to this information. Cancellation and change penalty fees for tickets resulting from incorrect information are charged to the guest.
• Pronto Tour is an intermediary institution between the consulate and our guests in visa applications and does not guarantee any visa acquisition. It is not under the responsibility of Prontotour if the consulate does not grant a visa or rejects it.
• The visa situations specified in our programs are based on Republic of Turkey passports. Guests holding passports of other countries can check their visa situations with the consulates of the countries they are affiliated with.
• Passports must have a minimum validity period of 6 months based on the end date of the trip. Guests traveling with a passport with a validity period of less than 6 months may face the situation of not being admitted to the country by the passport police of the country they are traveling to. In such cases, the responsibility belongs to the passport holder.
• To use your mobile phones abroad, it is recommended to check with your GSM operator whether your phone is open for international use before leaving Turkey.
• Hotels far from the center may be used during special and busy times such as fairs, congresses, and concerts.
• Some of our programs are offered for sale based on several alternative hotels. The guide and transfer vehicle for our programs with more than one hotel option may be the same.
• The location and content of our hotels in tours with the promotion label may differ from our standard packages. Cancellations or changes cannot be made by the guest in our promotional tours. Please read the sales contract of the tour you purchased carefully.
• Guests who want to upgrade their flight tickets with miles can perform upgrade transactions depending on the availability of the airline (check the airline where your membership is located) after the tickets are issued. Check whether the group ticket of the program you purchased is in an upgradeable class. Not every flight in our programs guarantees miles.
• The flight times specified in the programs are the times reported by the airlines. In our tours organized with special flights, flight times may change up to 48 hours in advance. Pronto Tour is in an intermediary position between the airline and our passengers. Pronto Tour cannot be held responsible in any way for delays, cancellations, airport and airline changes, overbooking, service disruptions, etc., caused by the airline.
• The road distances given in the programs are map-based. Travel times may increase due to traffic, weather conditions, the geographical location of the country visited, road works, etc.
• Food and beverage and online check-in services may be subject to a fee on some airlines.
• The transactions of our guests who request visa services will be carried out by our partner company specified below.
  PHOENIX SEYAHAT VE TURIZM DAN.HİZ.TİC.LTD.ŞTİ
  Address: Ergenekon Mahallesi. Cumhuriyet Caddesi. No: 151 Floor: 4 Apartment: 5 Harbiye-Şişli -Istanbul Phone: 0212 241 43 22 / 0212 241 43 23