Serbia Bosnia and Herzegovina Dream Tour

• International departure fee (It is recommended to make the payment to the relevant banks before the travel date and keep the receipt with you during the trip.)
• Travel health insurance
• Personal expenses
• Extra tours
• Lunches and dinners

GENERAL WARNINGS & NOTES
 

Our tour program is organized with a minimum participation requirement of 40 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 21 days before the tour departure. The tour cancelled due to insufficient participation will be notified by Prontotour.

Our hotels may vary as "or similar" due to operational reasons, while adhering to the committed star and category standards.
In cases where only category information is provided without specifying the name in the tour program and/or there are options for the same destination, the hotel(s) will be notified by Prontotour 48 hours before the trip departure.

During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than those specified. In such a case, information will be provided by Prontotour 15 days before the tour departure date.

Triple rooms can be provided subject to hotel availability, and the bed allocated to the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds consist of beds called folding and coach beds, the tour participant is deemed to have accepted the congestion in the rooms and the bed type in 3rd person and/or child reservations. Child discounts are valid for a single child staying with 2 adults who fits the age group.

Breakfasts taken at the hotel, which are among the services included in the tour package, are presented in accordance with the breakfast culture of the country visited and with a limited menu consisting of butter, jam, bread, tea or coffee, which is generally called a continental breakfast, and may be served in a separate hall allocated to the group.

Panoramic city tours included in the tour package are tours of at most 2-3 hours, organized for the general introduction of the cities, made panoramically with guide narration from inside the vehicle, and do not include museum or archaeological site entrances. Prontotour is not responsible for the non-realization of the aforementioned tours if they cannot be performed due to roads closed by local authorities for any reason, including other tours specified in the program, or due to closed roads due to any event, or if it becomes impossible to perform the tour due to weather conditions. Some tours can be done by public transport or on foot within the possibilities in closed roads or points where vehicle entry is not allowed.

Extra tours are organized by the local Prontotour from which we receive service, with a minimum participation requirement of 20 people. If the sufficient number is not reached, the trips cannot be made, or the extra trip prices, content, and vehicles to be used vary according to the number of participants. In addition, the days and hours of the tours can be changed by the guide according to the open/closed status of museums and archaeological sites to be visited and weather conditions.

Extra tours are optional and not mandatory. Passengers who do not want to participate in the extra tours organized during the tour are deemed to have accepted to wait at a suitable rest facility on the way. These passengers are left at the roadside rest facility before the extra tour starts and are picked up from the point where they were left after the tour is completed.

Prontotour is an intermediary institution between the airline and the passenger and is subject to the 28.09.1955 Hague Protocol. There may be a risk of delay in scheduled and private flights, or hours may change before the existing trip and flight. Prontotour is obliged to notify these changes as soon as possible. The passenger has purchased the trip by accepting the risk of time change.

Ge

General conditions are an integral part of the 'Tour Brochure' and 'Tour Registration Agreement' and cannot be considered independently.

• Our tour program is organized with a certain participation requirement. If sufficient participation is not achieved for the trip, the final cancellation notification date is 21 days before the tour departure. The tour cancelled due to insufficient participation will be notified to you by the operation.
• In cases where only category information is provided without specifying the name in the tour program and/or there are options for the same destination, the hotel(s) will be notified by our agency 48 hours before the trip departure.
• Tours can be combined with other agency tours. In such cases, Prontotour guests are under the responsibility of Prontotour.
• This price list and program are valid until a new price list is issued.
• Our prices in all package programs are limited to quotas up to a minimum of 10 people, and there may be a price increase for your groups with a higher number of people. Please ask for price information.
• In case the passport issuance date is more than 10 years ago for normal passports and more than 5 years ago for other passport types, the person who will participate in the trip cannot go abroad even if they have a valid visa, and visa application cannot be made to the passport. Please check your passport information and details.
• The passport police require a minimum of 6 months validity as of the travel date for all passport types (Ordinary, Special Stamped, Service Stamped, Diplomatic) from Turkish Citizens or foreign nationals, or even if they have a passport with a valid visa, while exiting from Turkish customs. For this reason, our agency does not approve passports with less than 6 months validity. Prontotour has no compensation liability towards the passenger due to passport holders with less than 6 months validity not being able to participate in the tour.
• Prontotour acts as an intermediary between the consumers participating in the trip and the ship, hotel, carrier companies, and all kinds of third parties and legal entities providing other services related to the trip. For this reason, the parties know that the consumers who register for the trip by applying to it, contrary to the agreements made between the Agency and the institutions undertaking the transport; are not directly responsible as the primary perpetrator, as the Agency does not have the capacity of operator, for any disruptions, material or moral damaged accidents, accommodation deficiencies or faulty services of the facilities arising from not being present at the shown vehicle programs, times, places, all kinds of delays of land, air and sea vehicles, strikes, terrorism, war and the possibility of war, force majeure reasons similar to these, the fault of the person using the transport vehicle, or personal faults of third parties or unforeseeable technical issues.
• In all customs international departures, it is required to be present at the relevant port 3 hours before the tour departure time on the day of departure. Especially guests who will come to the ports or airports by domestic flight from other cities should adjust their flight times according to the time they need to be at the port. Responsibility for being late and/or not being able to participate in the tour due to this reason belongs to the passenger, and Prontotour has no compensation liability towards the passenger. If the relevant airline has an online check-in site, it is recommended to perform check-in procedures personally 24 hours before the tour departure.
• Prontotour acts as an intermediary between our airline and passengers and is subject to the 28.09.1955 Hague Protocol. Flight times may change before the flight. All flight times must be confirmed by the passenger 48 hours before the tour departure time. Our passengers have purchased the tour knowing and accepting that flight details may change.
• Breakfasts taken at the hotel, which are among the services included in the tour program, are presented in accordance with the breakfast culture of the country visited and with a limited menu consisting of butter, jam, bread, tea or coffee, which is generally called a Continental breakfast, and may be served in a separate hall allocated to the group.
• Triple rooms can be provided subject to hotel availability, and the bed allocated to the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds consist of beds called folding and coach beds, the tour participant is deemed to have accepted the congestion in the rooms and the bed type in 3rd person and/or child reservations. Child discounts are valid for a single child staying with 2 adults who fits the age group.
• Due to the limited number of TWIN (2 separate beds) rooms in hotels, please check your TWIN room request before booking.
• In cases where children under 18 who are not considered adults do not participate in the tour with one or both of their parents, it is mandatory to have the consent forms required for participation in the tour with the persons during the trip.
• The panoramic city tour is a 2-3 hour tour organized for the introduction of the cities and can be organized on different days provided that the content does not change. It does not include museum or archaeological site entrances. Extra tours are carried out with the number of people determined by the tour leader, and their days can be changed by the tour leader according to the flow of the program. Tours may not take place depending on weather conditions. Trips or tours that are not allowed to be visited or gone to for any reason by local authorities are not performed. Prontotour cannot be held responsible for the non-realization of these trips or tours.
• Persons must have their health problems, pregnancy status, medications they use continuously, and reports related to these medications with them regarding their participation in the tour.
• In extra tours to be made on the way, our guests who will not participate in the tour will be directed by the tour leader to rest areas where they can benefit from public transport vehicles before entering the city.

• Tour – Area – Tour Leader - Hotel information will be provided by your sales consultant via e-mail and verbally 48 hours before the tour departure.

  The passport is an official document, and the passport police have the authority not to let you into the country for reasons such as being damaged in any way, dirty, especially having a tear in the stitching or pages. In such a case, the responsibility belongs to the passenger.

  For visa application, a passport valid for at least 6 months from the end date of the tour and documents requested by the consulate are required. There is no visa application for Turkish citizens for this program. The passport police have the authority not to let the passenger into the country. In such a case, the responsibility belongs to the passenger.