Sharm el Sheikh Tours Departing from Izmir

• International departure fee
• Extra tours specified in the tour program
• Personal expenses
• If you wish to participate in the Cairo Pyramids Tours, you must obtain an Egyptian Visa for 30 USD after the Istanbul-Sharm El Sheikh flight, before passing through passport control
• - Travel Assurance Package: Provides payment up to the tour cost for guests who face visa rejection or are unable to join the tour due to health issues. (The insured participation share (deductible) to be applied in compensation applications due to travel cancellation is 20%. Coverage details are included in the insurance policy. Additionally, it includes many extra coverages from lost or damaged luggage to personal accident coverage. In the cancellation coverage, the tour cost is limited to 3000 Euros per person.) NOTE: The price of the Travel Assurance Package varies according to the cost of the tour you are participating in.

GENERAL WARNINGS & NOTES
 

• To benefit from the Advantageous Trip package prices for extra tours, the fee must be paid to the local agency official during the tour.
• Extra tours are held with a minimum participation of 10 people. In case of participation below 10 people, there may be changes in tour prices or they may be carried out by metro. Our guide may change the days of the extra tours, provided that the content remains the same.
• Price changes may occur in extra tours depending on regional density or the season. The prices at the time of purchase from the guide will be valid for extra tours.
• In cases where only category information is given without specifying the name in the tour program and/or there are options for the same destination, the hotel(s) will be notified by your agency 48 hours before the trip departure.
• In our programs, the guide will meet you at the destination; the guidance service included in the package only covers the panoramic city tour and round-trip airport transfers. If extra tours are purchased, guidance service will also be included. A different guide may accompany our guests during extra tours.
• Guests must notify the guide of any extra tour cancellations or changes at least 24 hours in advance. The cancellation-refund status of the requested extra tour may vary depending on the final decision of the local supplier.
• During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than those specified. In such a case, information will be provided by Prontotour 2 days before the tour departure date.
• Panoramic city tours included in the tour package are tours of at most 2-3 hours, organized for the general introduction of the cities, conducted panoramically with guide narration from inside the vehicle, and do not include museum or archaeological site entrances.
• Prontotour is not responsible for the inability to perform panoramic tours and other tours specified in the program in cases where it becomes impossible to perform the tour due to the closure of the places to be visited by local authorities on the day and time of the tour, roads on the route being closed due to any event, or weather conditions. Some tours may be carried out by public transport or on foot within the possibilities in areas where roads are closed or vehicle entry is not permitted.
• In our tour programs, the guide meeting takes place at the arrival airport. For return transfers, guests must be present at the reception of the hotel where they are staying before the pick-up time given by the guide.
• The hotels included in the program are sold as "or similar". Availability in hotels may vary during high season or special periods. For this reason, another similar hotel may be provided.
• We recommend that guests do not exchange large amounts of foreign currency to avoid being affected by exchange rate differences. Old/worn banknotes are not accepted by banks in the destinations. For this reason, extra tour reservation transactions will not be made with old-type banknotes that banks will not accept.
• Since our package tours are aimed at abroad, guests are responsible for their own foreign language knowledge.
• Old/worn banknotes are not accepted by banks in the destinations. For this reason, extra tour reservation transactions will not be made with old-type banknotes that banks will not accept.

GENERAL TERMS

• It is mandatory to convey the tour program specified at the time of reservation, as well as the general terms and obligations available below, to the guests. PRONTOTOUR is not responsible for complaints that may arise within the scope of the information provided. Our guest is deemed to have read and accepted all articles in advance.
• Guests traveling with a Turkish green passport must renew their passports if the date of issue is older than 10 years. Otherwise, they may not be accepted into the country they are traveling to and/or their flights may not be carried out by the airline company from Turkey. In such a case, the responsibility belongs to the passenger; PRONTOTOUR cannot be held responsible in any way.
• In order to avoid problems with customs police at the border of the country to be visited due to torn, worn, wet, and/or similarly damaged passports; such passports must be renewed, and if it is a country that applies for a visa to Turkish citizens, the relevant visa must be in the new passport. Otherwise, the responsibility belongs to the passenger.
• Guest passports must be valid for a minimum of 6 months from the date of the return flight. Otherwise, any obstacle is the responsibility of the guests.
• PRONTOTOUR acts as an intermediary between the passenger and the consulate. The consulate has the right not to grant a visa in cases it deems necessary; PRONTOTOUR has no responsibility regarding the passenger's inability to obtain a visa. PRONTOTOUR only undertakes the role of an intermediary institution. PRONTOTOUR has no sanctions or responsibility in personal visa applications. Consumers have registered for the tour by accepting these terms.
• When PRONTOTOUR makes a visa application as an intermediary between the passenger and the consulate, the accuracy of the information on the finalized visa must be checked by the guest. PRONTOTOUR is not responsible for any incorrect spelling on the visa and this situation that may prevent the flight.
• The provision of documents (hotel confirmation, flight ticket, etc.) needed by our passengers who will make their own visa applications takes 1 business day under normal conditions. Our guests must adjust their appointment dates and times by taking this period into account. Otherwise, PRONTOTOUR is not responsible for possible disruptions.
• If the guest cancels the reservation and/or does not/cannot join the relevant tour, the visa fee and service fee are not refunded. If the guest obtained their visa and visa service through the PRONTOTOUR Visa department and this visa service is specified as an additional service in the travel contract, and if PRONTOTOUR cancels the relevant tour due to insufficient participation or any other reason, the guest can receive a refund of the amount remaining after deducting the fees and similar amounts paid to the consulates for the visa, after presenting their passport within at most 1 week from the visa expiration date proving that they did not use the visa. If the guest obtained their visa through their own means and/or with the help of a different visa intermediary firm, and PRONTOTOUR cancels the relevant tour due to insufficient participation or any other reason, no refund will be made to the guest.
• There may be changes in the routes depending on the city where the plane will land. It is possible for the aircraft type and time to change, and since availability in hotels may vary during high season or special periods, another similar hotel may be provided. These situations have been notified at the time of the contract and THE PASSENGER HAS PURCHASED THE TOUR BY ACCEPTING THE RISK OF TIME CHANGE AND HOTEL CHANGE.
• Triple rooms are provided according to hotel availability. There is an extra bed application in triple rooms, and the 3rd bed is smaller than a standard bed. A guarantee of 3 separate beds cannot be given in triple rooms, and if there is a suitable room in the hotels, it is blocked by the hotel according to availability.
• Child discounts are only valid for children staying with 2 adults.
• The breakfast offered in hotels is continental, not Turkish breakfast. Continental breakfast consists of butter, jam or honey, bread, tea or coffee, and fruit juice.
• Group breakfasts may be served in a separate hall.
• At the time of reservation/registration, the name-surname, date of birth, and passport number as they appear in the passport to be traveled with must be reported and entered into the system. Flight tickets are issued according to this information. Penalty fees for flight ticket cancellations or changes resulting from incorrect information are the responsibility of the guest.
• Whether or not they obtain it from PRONTOTOUR, our guests are required to have an international travel and health insurance that starts one day before the tour date and ends one day after the tour date and must carry the relevant insurance policy with them. Guests who do not carry their travel insurance may be fined by the police of the relevant country. In case of encountering such a fine because they do not carry their travel insurance, the responsibility belongs to our guests.
• Due to diplomatic relations between countries, having entered/exited some countries may lead to the inability to obtain a visa or enter through the border gate for another/multiple countries, and since this situation is not within the control area of PRONTOTOUR, it is accepted by the parties that PRONTOTOUR has no responsibility in such a case.
• Guests who do not wish to participate in tours made on the route for the purpose of providing economy and time benefits to the group agree to wait for the group at a nearby facility until the extra trip is finished. At the end of the trip, our bus will pick up these guests and our trip will continue.
• Panoramic city tours are trips organized for the introduction of cities. City tours and extra trips may be organized on different days provided that the content does not change or may not take place depending on weather conditions. In this case, PRONTOTOUR is obliged to offer the most suitable alternative to our valued guests. Extra tours are organized with a minimum participation requirement of 20 people. If sufficient majority cannot be achieved, extra tours may not be held or there may be a price change.
• Trips or tours that are not permitted to be visited or gone to by local authorities for any reason will not be held. PRONTOTOUR cannot be held responsible for the inability to perform these trips or tours.
• The flight seats in our programs are group seats and are arranged as a single round-trip ticket. In case the outbound flight is missed and/or not used, the return flight may also be automatically voided. In the relevant case, the rules of the airline company apply.
• Last-minute delays and gate changes that may occur on flights are shown on information boards/screens at airports. This information must be followed by individuals. In case of missing the flight due to such a situation or personal reasons, the guest must pay for and obtain their new ticket (as a round-trip ticket if necessary, according to the previous article) themselves. In addition, because the group's departure was missed, the first day's program may be partially or completely missed; in this case, the responsibility belongs to the guest. Furthermore, in case of traveling to the relevant city/country with a flight different from the group, the airport-city or airport-hotel transfer is the responsibility of the guest.
• Guests who want to upgrade their flight tickets with their miles can only perform upgrade transactions if there is availability on the relevant flight of the relevant airline company after their tickets are issued. Since the flight seats in our programs are in the group class, before upgrading the requested ticket if there is availability, it may be necessary to pay the difference in the amount specified by the airline company and have the ticket moved from the group class to an upgradeable economy class. In this case, the price difference that will occur is the responsibility of the guest. Group tickets in our programs are issued a few days before the tour departure.
• To use your mobile phones abroad, you need to check with your GSM operator company before leaving Turkey whether your line is open for international calls/receiving calls.
• While leaving the transportation vehicles you use during your trip and the hotels you stay in, either for a short time or completely, please make sure you have taken all your belongings.
• PRONTOTOUR may change the order of the cities in the program and/or the airline company to be flown with without disrupting the content of the program in cases of force majeure or when it deems necessary.
• PRONTOTOUR reserves the right to change hotel names, provided that the category remains the same.
• PRONTOTOUR is not responsible for items forgotten, lost, or stolen during the tour.
• Children under the age of 18 must obtain a consent form from their father if traveling with their mother, from their mother if traveling with their father, and from both mother and father if traveling with a third person. PRONTOTOUR cannot be held responsible if the flight does not take place due to the lack of a consent form.
• General Terms are an inseparable part of the tour program and cannot be considered independent of the tour program.