Belgrade Tours Departing from Ankara

•  International departure tax fee
•  Travel health insurance
•  Personal expenses
•  Optional tours
•  Lunches and dinners

For holders of expired Green passports, passport validity periods extended with a stamp are not accepted for international travel.

GENERAL WARNINGS & NOTES

• Our tour program is organized with a minimum participation condition of 40 people. If sufficient participation cannot be achieved for the trip, the final cancellation notification date is 21 days before the tour departure. Tours cancelled due to insufficient participation will be notified by Prontotour.
• Our hotels may vary as ‘’or similar’’ due to operational reasons, while adhering to the committed star and category standards.
• In cases where only category information is given without specifying hotel names in the tour program and/or options are available for the same destination, the hotel(s) will be notified by Prontotour 48 hours before the trip departure.
• During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than the specified km. In such a case, information will be provided by Prontotour 15 days before the tour departure date.
• Triple rooms can be provided subject to hotel availability, and in such rooms, the bed allocated to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds consist of fold-away and coach bed types, tour participant 3rd person and/or child reservations are deemed to have declared that they accept the crowding and bed type that may occur in the rooms. Child discounts are valid for a single child staying with 2 adults and matching the age group.
• Breakfasts included in the tour package are offered in accordance with the breakfast culture of the country visited and generally with a limited menu consisting of butter, jam, bread, tea or coffee called continental breakfast, and can be served for groups in a separate hall allocated to the group.
• Panoramic city tours included in the tour package are maximum 2-3 hour tours organized for the general introduction of cities, made panoramically with guide narration from inside the vehicle and do not include museum and archaeological site entrances. Prontotour is not responsible for the failure to perform the mentioned tours in cases where panoramic tours, including other tours specified in the program, cannot take place on the day and time corresponding to the tour due to roads not allowed to be visited or entered by local authorities, or closed roads due to any event, or when it becomes impossible to perform the tour due to weather conditions. Some tours can be made by public transport or on foot as far as possible in closed roads or points where vehicle entry is not allowed.
• Optional tours are organized by our local service provider Prontotour with a minimum participation condition of 20 people. If sufficient numbers cannot be provided, excursions cannot be made or optional excursion prices, contents, and vehicles to be used may vary depending on the number of participants. In addition, the days and hours of the tours can be changed by the guide according to the open/closed status of museums and archaeological sites in the places to be visited and weather conditions.
• Optional tours depend on the participant's request and are not mandatory. Passengers who do not want to participate in optional tours organized during the tour are deemed to have accepted to wait at a suitable rest facility on the way. These passengers are dropped off at the roadside rest facility before the optional tour starts and are picked up from the point where they were dropped off after the tour is completed.
• Prontotour is an intermediary institution between the airline and the passenger, and is subject to the 28.09.1955 Hague Protocol. There may be a risk of delay in scheduled and private flights, or hours may change before the existing trip and flight. Prontotour is obliged to report these changes as soon as possible. The passenger has purchased the trip by accepting the risk of schedule changes.
• All optional activities not included in the package tour program such as ATV safari, boat tour, diving, jeep safari, parachute, hot air balloon and similar are outside the scope of the Package Tour Contract and are a separate service. These services are not organized by our agency, but are provided by independent third-party service providers. Guests purchase these activities at their own request and initiative, and accept that they establish a direct contractual relationship with the relevant service provider. Our agency is not responsible for any accidents, injuries and damages that may occur during optional tours; responsibility belongs to the company providing the service. The guest accepts that they know such activities involve risk, their health status is suitable for participation, and all responsibility belongs to them. In addition, these activities are out of insurance coverage.

GENERAL CONDITIONS

General conditions are an inseparable part of the ‘Tour Brochure’ and the ‘Tour Registration Agreement’ and cannot be considered independently.

• Our Tour Program is organized with a certain participation condition. If sufficient participation cannot be achieved for the trip, the final cancellation notification date is 21 days before the tour departure. The tour cancelled due to insufficient participation will be notified to you through operation.
• In cases where only category information is given without specifying hotel names in the tour program and/or options are available for the same destination, the hotel(s) will be notified by our agency 48 hours before the trip departure.
• Tours can be combined with tours of other agencies. In such cases, Prontotour guests are under Prontotour's responsibility.
• This price list and program are valid until a new price list is issued.
• Our prices in all package programs are limited to quotas up to a minimum of 10 people, and there may be a price increase for your groups with a higher number of people. Please ask for price information.
• If the passport issuance date is more than 10 years for normal passports and more than 5 years for other passport types, the person participating in the trip cannot go abroad and visa acquisition procedures cannot be made for the passport, even if they have a valid visa. Please check your passport information and details.
• Passport police require a minimum validity condition of 6 months as of the travel date for all passport types (Ordinary, Special Stamped, Service Stamped, Diplomatic) from Turkish Citizens or Foreign nationals, even if they have a passport with a valid visa, when exiting from Turkish customs. For this reason, our agency does not approve passports with less than 6 months validity. Prontotour has no compensation liability towards the passenger due to passport holders with less than 6 months validity not being able to participate in the tour.
• Prontotour acts as an intermediary with consumers participating in the trip, ships, hotels, carrier companies and all kinds of third parties and legal entities providing other services related to the trip. Therefore, the parties know that consumers who apply and register for the trip with the Agency do not have any existing responsibility due to the Agency not having the status of operator, and are not directly responsible like the principal debtor, for not being present at the shown vehicle programs, times, places contrary to the agreements made between the Agency and the institutions undertaking the transportation; all kinds of delays of land, air and sea vehicles, strike, terror, war and probability of war or similar force majeure reasons, all kinds of disruptions caused by the fault of the transport vehicle user or personal faults of third parties or unforeseeable technical issues, material, moral damaged accidents, missing accommodation or faulty services of facilities.
• In all customs departures abroad, it is required to be present at the relevant port 3 hours before the tour departure time on the departure day. Especially guests who will come to ports or airports with domestic flights from other cities must adjust their flight times according to the time they need to be at the port. Responsibility for being late and/or not being able to participate in the tour due to this reason belongs to the passenger, and Prontotour has no compensation liability towards the passenger. If the relevant airline has an online check-in site, it is recommended to do check-in procedures personally 24 hours before the tour departure.
• Prontotour acts as an intermediary between our airline and passengers, and is subject to the 28.09.1955 Hague Protocol. Flight times may change before the flight. All flight times must be confirmed by the passenger 48 hours before the tour departure time. Our passengers have purchased the tour knowing and accepting that flight details may change.
• Breakfasts taken at the hotel among the services included in the tour program are offered in accordance with the breakfast culture of the country visited and generally with a limited menu consisting of butter, jam, bread, tea or coffee called Continental breakfast, and can be served for groups in a separate hall allocated to the group.
• Triple rooms can be provided subject to hotel availability, and in such rooms, the bed allocated to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds consist of fold-away and coach bed types, tour participant 3rd person and/or child reservations are deemed to have declared that they accept the crowding and bed type that may occur in the rooms. Child discounts are valid for a single child staying with 2 adults and matching the age group.
• Due to the limited number of TWIN (2 separate beds) rooms in hotels, please check your TWIN room request before reservation.
• In cases where children under 18 years old who are not considered adults do not participate in the tour with one or both of their parents, it is mandatory to have the consent letters required for participation in the tour with them during the travel.
• Panoramic city tour is a 2-3 hour tour organized for the promotion of cities and can be organized on different days provided that its content does not change. It does not include museum and archaeological site entrances. Optional tours are carried out with the number of people determined by the tour leader, and their days can be changed by the tour leader according to the flow of the program. Tours may not take place depending on weather conditions. Excursions or tours that are not allowed to be visited or gone to by local authorities for any reason are not made. Prontotour cannot be held responsible for the failure to make these excursions or tours.
• Persons must have health problems regarding their participation in the tour, pregnancy status, drugs they use continuously and reports related to these drugs with them.
• In optional tours to be made on the way, our guests who will not participate in the tour will be directed by the tour leader to resting areas on the way where they can benefit from public transport vehicles before entering the city.
• Tour – Area – Tour Leader - Hotel notifications will be made by your sales consultant via email and verbally 48 hours before the tour departure.
• Passport is an official document and passport police have the authority not to let you into the country for reasons such as being damaged, soiled in any way, especially having tears in the stitching or pages. In such a case, responsibility belongs to the passenger.
• For visa application, a passport valid for at least 6 months from the end date of the tour and documents requested by the consulate are required. There is no visa application for Turkish citizens for this program. Passport police have the authority not to let the passenger into the country. In such a case, responsibility belongs to the passenger.