Belgrade Panorama

• Any service not explicitly stated as included

• International departure fee

• All personal expenses

• Extra tours organized by the guide

• Extras taken at hotels

• All trips and tours not mentioned in the program

• Entrance fees to museums, archaeological sites, etc.

• Guide and Driver Tips (optional)

• Travel Insurance (a premium is applied for our guests over 70 years old.)

NOTES!

***Our tour program is organized with a minimum participation requirement of 40 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 21 days before the tour departure. The tour cancelled due to insufficient participation will be notified by Prontotour.

****Our hotels may change as ''or similar'' due to operational reasons, while adhering to the committed star and category standards.
***In cases where only category information is provided without naming the hotel in the tour program and/or there are options for the same destination, the hotel(s) will be notified by Prontotour 48 hours before the trip departure.

***During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than those specified. In such a case, information will be provided by Prontotour 15 days before the tour departure date.

***Triple rooms can be provided according to hotel availability, and the bed allocated to the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds consist of beds called folding and coach beds, the 3rd person and/or child participating in the tour are deemed to have declared that they accept the congestion that may occur in the rooms and the bed type. Child discounts are valid for a single child who fits the age group and stays with 2 adults.

***Breakfasts taken at the hotel, which are among the services included in the tour program, are presented with a limited menu consisting of butter, jam, bread, tea or coffee, which is generally called continental breakfast, in accordance with the breakfast culture of the country visited, and may be served in a separate hall allocated to the group.

***Panoramic city tours included in the tour package are tours of at most 2-3 hours, organized for the general introduction of the cities and conducted panoramically with guide narration from inside the vehicle, not including museum or archaeological site entrances. Prontotour is not responsible for the non-realization of the aforementioned tours in cases where they cannot be performed due to roads closed by local authorities on the day and time of the tour, including other tours specified in the program, or due to any event, or if it becomes impossible to perform the tour due to weather conditions. Some tours can be done by public transport or on foot within the possibilities in places where roads are closed or vehicle entry is not allowed.

***Extra tours are organized by the local Prontotour we receive service from, with a minimum participation requirement of 20 people. If the sufficient number cannot be reached, the trips cannot be made, or the extra trip prices, content, and the vehicle to be used vary according to the number of participants. In addition, the days and hours of the tours can be changed by the guide according to the open/closed status of museums and archaeological sites in the places to be visited and weather conditions.

***Extra tours are optional and not mandatory. Passengers who do not want to participate in the extra tours organized during the tour are deemed to have accepted to wait at a suitable rest facility on the way. These passengers are left at the rest facility on the way before the extra tour starts and are picked up from the point where they were left after the tour is completed.

*** Prontotour is an intermediary institution between the airline and the passenger and is subject to the 28.09.1955 Hague Protocol. There may be a risk of delay in scheduled and private flights, or hours may change before the current trip and flight. Prontotour is obliged to notify these changes as soon as possible. The passenger has purchased the trip by accepting the risk of time change.

***All extra activities such as ATV safari, boat tour, diving, jeep safari, parachute, hot air balloon, etc., which are not included in the package tour program, are outside the scope of the Package Tour Contract and are of a separate service nature. These services are not organized by our agency and are provided by independent third-party service providers. Guests purchase these activities at their own request and initiative and accept that they establish a direct contractual relationship with the relevant service provider. Our agency is not responsible for any accidents, injuries, and damages that may occur during extra tours; the responsibility belongs to the company providing the service. The guest acknowledges that they know these activities involve risks, that their health condition is suitable for participation, and that all responsibility belongs to them. Furthermore, these activities are not covered by insurance.

GENERAL TERMS

General terms are an integral part of the 'Tour Brochure' and 'Tour Registration Contract' and cannot be considered independently.

• Our Tour Program is organized with a certain participation requirement. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. The tour cancelled due to insufficient participation will be notified to you through the operation.
• In cases where only category information is provided without naming the hotel in the tour program and/or there are options for the same destination, the hotel(s) will be notified by our agency 48 hours before the trip departure.
• Tours can be combined with other agency tours. In such cases, Prontotour guests are under the responsibility of Prontotour.
• This price list and program are valid until a new price list is issued.
• Our prices in all our package programs are limited to quotas of at least 10 people, and there may be a price increase for your groups with a higher number of people. Please ask for price information.
• In case the passport issuance date is more than 10 years ago for normal passports and more than 5 years ago for other passport types, the person who will participate in the trip cannot go abroad even if they have a valid visa, and visa processing cannot be done for the passport. Please check your passport information and details.
• Passport police require a minimum validity of 6 months as of the travel date for all passport types (Ordinary, Special Stamped, Service Stamped, Diplomatic) from Turkish Citizens or Foreign nationals, even if they have a passport with a valid visa, when exiting from Turkish customs. For this reason, passports with less than 6 months of validity are not approved by our agency. Prontotour has no compensation obligation towards the passenger due to passport holders with less than 6 months of validity not being able to participate in the tour.
• Prontotour acts as an intermediary between the consumers participating in the trip and the ship, hotel, carrier companies, and all kinds of third parties and legal entities providing other services related to the trip. For this reason, the parties know that the consumers who register for the trip by applying to it do not have any responsibility because the Agency is not the operator, due to the failure to be present at the shown vehicle programs, times, and places contrary to the agreements made between the Agency and the institutions undertaking the transport; all kinds of delays of land, air, and sea vehicles, strikes, terrorism, war and the possibility of war, or similar force majeure reasons, all kinds of disruptions arising from the error of the person using the transport vehicle or the personal faults of third parties or unforeseeable technical issues, material and moral damaged accidents, or faulty service of accommodation or facilities, and that the Agency is not directly responsible as the primary perpetrator.
• In all customs-cleared international departures, it is necessary to be present at the relevant port 3 hours before the tour departure time. Especially guests who will come to ports or airports with domestic flights from other cities should adjust their flight times according to the time they need to be at the port. Responsibility for being late and/or not being able to participate in the tour for this reason belongs to the passenger, and Prontotour has no compensation obligation towards the passenger. If the relevant airline has an online check-in site, it is recommended to perform check-in procedures personally 24 hours before the tour departure.
• Prontotour acts as an intermediary between our airline and passengers and is subject to the 28.09.1955 Hague Protocol. Flight times may change before the flight. All flight times must be confirmed by the passenger 48 hours before the tour departure time. Our passengers have purchased the tour knowing and accepting that flight details may change.
• Breakfasts taken at the hotel, which are among the services included in the tour program, are presented with a limited menu consisting of butter, jam, bread, tea or coffee, which is generally called Continental breakfast, in accordance with the breakfast culture of the country visited, and may be served in a separate hall allocated to the group.
• Triple rooms can be provided according to hotel availability, and the bed allocated to the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds consist of beds called folding and coach beds, the 3rd person and/or child participating in the tour are deemed to have declared that they accept the congestion that may occur in the rooms and the bed type. Child discounts are valid for a single child who fits the age group and stays with 2 adults.
• Due to the limited number of TWIN (2 separate beds) rooms in hotels, please check your TWIN room request before booking.
• In cases where children under 18 years of age who are not considered adults do not participate in the tour with one or both of their parents, it is mandatory to have the consent forms required for participation in the tour with them during the trip.
• The panoramic city tour is a 2-3 hour tour organized for the introduction of the cities and can be organized on different days provided that its content does not change. It does not include museum or archaeological site entrances. Extra tours are carried out with the number of people determined by the tour leader, and their days can be changed by the tour leader according to the flow of the program. Depending on the weather, tours may not take place. Trips or tours that are not allowed to be visited or gone to for any reason by local authorities are not performed. Prontotour cannot be held responsible for the non-performance of these trips or tours.
• Individuals must carry their health problems, pregnancy status, medications they use continuously, and reports related to these medications with them during their participation in the tour.
• In extra tours to be made on the way, our guests who will not participate in the tour will be directed by the tour leader to rest areas where they can benefit from public transport vehicles before entering the city.
• Tour - Airport - Tour Leader - Hotel information will be provided by your sales consultant via email and verbally 48 hours before the tour departure.
• A passport is an official document, and the passport police have the authority not to let you into the country for reasons such as it being damaged, soiled, or having tears, especially in the stitching or pages. In such a case, the responsibility belongs to the passenger.

Since tickets will be arranged as a group reservation, the return ticket will also lose its validity if the outbound flight is not used.